Definition



Obligations of the Reseller



Customers & Resellers



Refund Policy

If you are not completely satisfied with our Web Hosting, Email Hosting & Reseller Hosting services, and you notify AWDHPL in writing via your Control Panel within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by email; it can take up to 30 days after cancellation of your contract to receive your refund.

If you are not completely satisfied with our VPS Hosting services, and you notify AWDHPL in writing via your Control Panel within the first 07 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by email; it can take up to 30 days after cancellation of your contract to receive your refund.

We have no refund on our other services like Domain Name, Dedicated Services etc.



Refund Policy

AWDHPL is give assurance to provide the Services for twenty four (24) hours per day, seven (7) days per week throughout the term of this TOS and our support time between 10.30 AM to 6.00 PM on working days. The customer is agree, that from time to time the services may be inaccessible or inoperable for any reason, including, without limitation as followed :-

You acknowledge and agree that we have no control over the availability of this Site or the Service available at this Site on a continuous or uninterrupted basis, and that we assume no liability to you or any other party with regard thereto.



You acknowledge and agree that we have no control over the availability of this Site or the Service available at this Site on a continuous or uninterrupted basis, and that we assume no liability to you or any other party with regard thereto.


Acceptable use Policy

An Acceptable use Policey (AUP) is necessary to ensure our hsoting servcies are used fairly and our services operate reliably for all our customers. Resources provided on our hosting services are governed by this AUP. We reserve the right to impose reasonable limits to reduce your usage or pair you with other users utilizing the same or nearly the same amount of usage if we believe your excessive usage is affecting AWDHPL services/systems or other users.


The client whom, in our reasonable opinion that have breached this AUP will be contacted by EMAIL and ask to upgrade his/her plan to a new dedicated server plan to reduce their excessive usage utilization. AUP may also suspend that client account prior to notify that client if that action is needed to bring stability to our systems/servers. Client suspensions prior to notification by AWDHPL is rare and is only implemented in extreme circumstances and is intended to prevent the misue of our servers.


Shared & Reseller Hosting Restrictions at AWDHPL



You will not use AWDHPL Services (as determined by AWDHPL in its sole and absolute discretion) that :



That, there will be following restrictions on the all services of the AWDHPL by the customer :-



That, If AWDHPL account is used to violate the Acceptable use Policy or its terms and conditions, the AWDHPL reserves the right to terminate its service without notice. The AWDHPL prefers to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable use Policy will result in immediate termination of service. The failure of AWDHPL to enforce this policy, for whatever reason, shall not be construed as a waiver of its right to do so at any time.

AWDHPL reserves the right to add further restrictions to customer’s use of the AWDHPL services



Domain Name Renewal Policy

If you did not set your domain names to automatically renew, when your domain name registration expires, we proceed with the following steps before canceling it:


The registry might hold the domain name before releasing it for general registration. The email, send by us can be delivered in spam/junk box and it is not necessary that expiry date of every domain name would be send by email. Please keep remember the renewal date of your domain. Also check your WHOIS Domain contact details and update proper contact details for notification’s.



Backup & Restore Policy

AWDHPL will make every reasonable effort to protect and backup data for client on a regular basis for Shared & Reseller Hosting Customer, And if order backup services with VPS or Dedicated Servers.



Other

AWDHPL will make every reasonable effort to protect and backup data for client on a regular basis for Shared & Reseller Hosting Customer, And if order backup services with VPS or Dedicated Servers.


Customers must also agree for the following legal agreements :

Reseller Master Agreement

This is the main Master agreement that a Reseller signing up under you must agree to. Apart from this Master Agreement, he must also separately agree to terms and conditions for each Product he wishes to resell.

Registrar Registrant Agreement for Domain Names

This represents the Registrar Registrant Agreement for Domain Registration

Reseller Agreement for Domain Names

This represents the Reseller Agreement for Domain Registration

Reseller Agreement for Digital Certificate

This represents the Reseller Agreement for Digital Certificate

Reseller Agreement for Hosting

This represents the Reseller Agreement for Hosting

Customer Master Agreement

This is the main Master agreement that a Customer signing up under you must agree to. Apart from this Master Agreement, he must also separately agree to terms and conditions for each Product he wishes to buy.

Registrar Registrant Agreement for Domain Names

This represents the Registrar Registrant Agreement for Domain Registration

Customer Agreement for Domain Names

This represents the Customer Agreement for Domain Registration

Customer Agreement for Digital Certificate

This represents the Customer Agreement for Digital Certificate

Customer Agreement for Hosting

This represents the Customer Agreement for Hosting

The laws of the Republic of India shall govern this agreement
In any event of dispute the area of Jurisdiction would be Jaipur only.



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